How We Do Business
High Point is pleased to be able to offer consumers a choice of how they would like to purchase coverage from us. High Point markets its products through a network of professional agents as well as on a direct-to-consumer basis. Offering people this choice ensures the company is accessible to all potential customers through sales channels that fit their individual needs and preferences. There is no difference in cost to you if you buy a policy directly from High Point or through an agent.
At High Point, we value your business and believe in earning your trust by operating under the highest ethical standards. Because we sell and service our products in part through agents, we think it is important to be clear about how we compensate them for their services.
High Point is proud to distribute and service our policies in part through exclusive and independent agents. We pay agents for placing insurance with us at policy inception and at policy renewal, and for providing services to customers on our behalf. The commission that agents receive for policies placed with us is paid by High Point. Agents may also be eligible to receive additional compensation from High Point based on factors such as loss experience, volume of business and how long policies stay with us.
Insurance is a complex product that provides important financial protection. We believe in helping our customers make the correct choices for their needs by providing personalized service through a network of local, knowledgeable agents. Your agent is available to answer all of your insurance questions and provide guidance on your coverage should your needs change.
We also believe in making the sales and service process as convenient as possible for those customers who prefer to deal directly with the company. That’s why consumers can call our sales center directly, and why we are investing in leading technologies that will soon enable customers to receive a quote and buy online.
Whichever way you prefer to buy insurance from us, we appreciate your business and stand behind our commitment to excellent service, with our True Service® Pledge, in which we outline our standards for service and promise to make a contribution to one of several charities in the event that we fall short of our standards.