Internet Privacy Policy
Your privacy is important to the Plymouth Rock Group of Companies. This notice describes our policies for collecting, protecting, and disclosing your personal information.
The Plymouth Rock Group of Companies includes Plymouth Rock Assurance Corporation, Bunker Hill Insurance Company, Pilgrim Insurance Company, Pilgrim Risk Management, LLC, Mt. Washington Assurance Corporation, Palisades Safety and Insurance Management Corporation, Palisades Safety Insurance Agency, Inc., Palisades Safety and Insurance Association, Palisades Insurance Company, High Point Safety and Insurance Management Corporation, High Point Preferred Insurance Company, High Point Safety and Insurance Company, High Point Property and Casualty Insurance Company, High Point Brokerage Company, Inc., Twin Lights Insurance Company, and Teachers Auto Insurance Company of New Jersey.
Protecting Customer Information
The Plymouth Rock Group of Companies has always made it a priority to protect your nonpublic personal information. We do not sell your information. We limit access to your nonpublic personal information to those persons who need to know it to perform their jobs and to provide True Service® to you, and as required or permitted by law. We maintain physical and electronic safeguards to protect such information from unauthorized use or disclosure.
You may have additional concerns about the privacy and security of information collected through our website. We are committed to protecting the online privacy of visitors to our website. We maintain physical, electronic, and procedural safeguards to secure your personal information. However, “perfect security” does not exist on the internet, and there is always some risk in transmitting information electronically. As we deem appropriate, we use security measures consistent with industry standards, such as firewalls and encryption technology, to protect your information. However, since no security system is impenetrable, we cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the internet.
Our website may contain links to other websites. We have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites we provide links to from our website. You should check the applicable privacy policy of the website sponsor when linking to other websites.
Former Customers
We protect information of our former customers in the same way as for our current customers.
Information We Collect
We collect and use information that we believe is necessary to serve you effectively and to permit us to meet your needs, such as information that we receive from your insurance application and through correspondence and communications from you, including name, address, and telephone number; information about your transactions with us; information that you provide to us on our website; information from your insurance agent or broker (if applicable); information that we receive from consumer reporting agencies; information from customer lists provided by other organizations and marketing data providers; information from governmental agencies and insurance-support organizations; and information relating to insurance claims, which may include medical information. This information enables us to underwrite policies, process claims, ensure proper billing, and service accounts.
We also collect customer information from insurance agents (if applicable) who may use this website to access our Agent Web interface. Agent Web allows insurance agents (if applicable) to make changes to policies, make payments, and inquire about the status of customer accounts.
Information We Share
We share information that we collect only as required or permitted by law to industry regulators, law enforcement agencies or other governmental authorities, anti-fraud organizations, third parties who assist us in processing the transactions authorized by you and in providing services to us and to you; companies within the Plymouth Rock group; your insurance agent or broker (if applicable); third parties with whom we have joint marketing agreements in order to market our products; attorneys or other authorized persons in connection with matters in litigation, as required by subpoenas and court rules and orders; our attorneys, accountants, and auditors; and such other parties as are specifically permitted or required by law.
We may use your personal information to respond to your inquiries, questions or comments if you access our website or if you send us an email with questions or comments. We may save your questions or comments or your email address for future reference.
Cookies
We use “cookies” to enhance your access to our website. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Cookies do not store personal information about you, unless you knowingly provide it. Cookies can store non-personal information, such as what website pages or advertisements your browser has accessed. We use cookies to store information and personalize your experience with our website. For example, cookies allow our website to recognize you as a previous visitor, and thus save and remember any preferences that may have been set while you were previously browsing our website. You do have control over cookies. Most browsers can be set to notify you when a cookie is being placed on your computer. Most browsers can also be set to refuse to accept cookies, although this may affect your internet experience. You can also erase cookies that are already on your computer. For more information about working with cookies, you should consult your user manual, FAQ, or “help” function of your specific browser and operating system software.
Connecticut and New Jersey Customers
If you are one of our Connecticut or New Jersey customers, then in accordance with the Connecticut Insurance Information and Privacy Act (the “Connecticut Privacy Law”) or N.J.S.A. 17:23a-1 et seq. (the “New Jersey Privacy Law"), respectively, you may access your recorded nonpublic personal information that we have collected by submitting a written request, in accordance with the Connecticut Privacy Law or the New Jersey Privacy Law, as applicable. Connecticut customers should send their written requests to the following address: Plymouth Rock Assurance Corporation, 695 Atlantic Avenue, Boston, MA 02111, Attn: General Counsel. New Jersey Customers should send their written requests to this address: Palisades Safety and Insurance Management Corporation, Connell Corporate Center II, Two Hundred Connell Drive, Berkeley Heights, NJ 07922, Attn: Chief Legal Officer. In each case, the written request may ask us to take one or more of the following actions: (1) inform you of the nature and substance of your recorded nonpublic personal information that we have collected; (2) send you copies of such information by mail; (3) inform you of the identity, if recorded, of those persons to whom we have disclosed your personal information within two years prior to your written request; or (4) correct, amend or delete any of your recorded nonpublic personal information. When submitting your written request, please state (1) the name of the company that issued a policy of insurance to you and (2) your policy number.
Changes to this Internet Privacy Policy
The contents of this internet privacy policy are subject to change or updating by the Plymouth Rock Group of Companies at any time without prior notice. The changes may include superseding statements or notices. YOU SHOULD REVIEW THIS POLICY FROM TIME TO TIME TO BE AWARE OF ANY CHANGES THAT ARE MADE. Your continuing use of this website constitutes your acceptance of any changes or updates to the Privacy Policy, all of which shall become controlling when posted. This privacy policy was last updated on November 1, 2007.